Atkinsons - 44 Gerrard Street Eau de Cologne

Returns Policy

We offer hassle-free returns. You may return all new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We strive to process all orders as soon as possible. Orders are usually shipped within 24 business hours. After placing an order with us, you will receive a confirmation email at your provided email address. Once we ship your order, you will receive a shipment tracking email at the same address.

If an item in your order is out of stock, we will email you to inform you and refund the full amount for that product. If you have ordered multiple products and one or more of them are not available or out of stock, we will proceed with sending you the rest of the items and refund the money for the items that are out of stock or not available.